Personal Data of 6 Million Verizon Customers Was Leaked

Verizon security error leaves millions of customer records exposed

On the plus side, Verizon told CNN Tech even though customer data was vulnerable, there was no loss or theft of personal information. Nice Systems (as a partner/third-party vendor) would have had natural access to this information, given their software was being used to provide back-office support to Verizon. A "senior Verizon employee" told ZDNet that "the company was unaware that the data was being exfiltrated or exported, and Verizon had no control over the server".

The data is found in an unprotected Amazon S3 storage server administered by an engineer for NICE Systems, which is based in Israel.

A researcher over at UpGuard happened upon this security hole through the NICE systems. It might not be as huge as the data leaks experience by Yahoo, which Verizon bought, but it is equally serious.

Verizon has also spoken out about the incident and has said that while it is investigating the matter, there's no indication that the data had been compromised.


If you are a Verizon customer, change your PIN associated with your account - why take a chance?

The customer records include a customer's name, cell phone number, and their account pin, which could be used to grant access to a subscriber's account, according to a report by ZDNet. It remains unclear if Verizon plans to notify those impacted, but asserted that it remains "committed to the security and privacy" of its customers.

"With millions of exposed names, phone numbers and account PINs, the fallout from Verizon's latest Amazon S3 leak will be felt for a long time to come", said Jeff Nolan, CMO at SecureAuth.

Verizon was alerted of the leak on June 13, with the security issue fixed on June 22. Sophisticated state actors, looking for, say, information on government workers, were of particular concern, he added. He is the person who exposed various data sets in past. "Such third-party vendors are entrusted every day with the sensitive personal information of consumers unaware of these arrangements", said UpGuard. "The worst case is that you lose access to all the services that use SMS for two-factor authentication, and countless services use and rely on SMS on being what is assumed to be a secure channel". If they have those, they can change devices associated with the phone numbers of the account, thereby hijacking those phone numbers, or make fraudulent purchases through customer service.

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