Amazon Plans To Send People To Set Up Your 'Smart Home'

Massachusetts Retailers Prepare For Amazon Prime Day Shoppers

The people are actual Amazon employees-not contractors-who also have the appropriate certifications where required by local laws and regulations.

Best Buy (BBY) shares are sinking fast following a report that Amazon (AMZN) is introducing what appears to be its own version of Best Buy's Geek Squad.

According to Amazon's website, the company's "Smart Home Consultation" allows customers the chance to pick specific in-home appointment times with an Amazon expert.

The service is now only available in Seattle, Portland, San Francisco, San Diego, Los Angeles, Orange County and San Jose, CA.

Recodealso noted that Amazon is now postings jobs for "field technicians" in multiple cities, including Tampa, Miami, Houston, Dallas, and Las Vegas.

Local Businesses Eager For Amazon Prime Day
Local Businesses Eager For Amazon Prime Day

Geek Squad, with its mobile staff of technicians, was seen as an area that would be harder for Amazon to disrupt.

That sort of in-home service and education is traditionally dominated by Best Buy's Geek Squad unit, which also offers computer and gadget fix services in stores. They also provide tech support and fix services for PCs. Of course, the consultants will help put together an Amazon shopping list and help schedule one of their on-site technicians if they're available where you live. According to Best Buy's annual report, its services business is comprised of consultation, design, delivery, installation, set-up, protection plans, repair, technical support and educational classes.

Amazon's smart home ecosystem.

In-home consultations are free (similar to Geek Squad) while the installations will come with a fee (also similar to Geek Squad). You can use Apple's website to find a local Apple Consultants Network member to help, assuming you've heard of the program. But Amazon's new in-home offering takes the hard work out of the consumer's hands.

Amazon already offers a marketplace where service providers offer services like plumbing, masonry, TV mounting, etc but given the increasing popularity of smart home devices, it seems that Amazon feels it's important to have a team in-house that can help customers set up these complex devices.


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